Privacy Policy | Tachyonic Labs

At Tachyonic Labs (Pvt) Ltd, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our software products, including autoERP. By using our website or services, you consent to the practices described in this policy.

Information We Collect

When you visit our website or register for our services, we may collect the following information:

Personal identification information such as your name, email address, and phone number provided during registration or inquiry.
Business information such as company name and industry, provided during the onboarding process.
Payment and billing information necessary to process subscription fees, which is securely handled by our authorised third-party payment processor.
Usage data and activity logs generated through your use of our software products, used to improve service quality and provide support.
Technical information such as IP address, browser type, and device information, collected automatically via cookies and similar technologies.

Use of Information

We use the collected information for the following purposes:

To provision, activate, and maintain your software subscription.
To process payments and issue invoices for our services.
To communicate with you regarding your account, support requests, and service updates.
To improve our products and services based on usage patterns and feedback.
To detect, investigate, and prevent fraudulent or unauthorized activity.
To comply with applicable legal and regulatory obligations.

Information Sharing

We respect your privacy and do not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:

Trusted service providers: We may share your information with third-party providers who assist us in operating our platform, processing payments, and delivering our services. These providers are contractually obligated to handle your data securely and confidentially.
Legal requirements: We may disclose your information if required by law or in response to valid legal requests from competent authorities.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our website. You may disable cookies through your browser settings; however, some features of our website or software may not function correctly as a result.

Data Retention

We retain your personal information for as long as your account is active or as required to provide our services. Upon termination of your subscription, we will retain your data for a reasonable period as required by applicable law, after which it will be securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of information we hold about you. To exercise these rights, please contact us at the address below.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we handle your information.